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Refund Policy

Last updated: September 28, 2026

Every purchase under the Felipe Fontoura brand is covered by a 14-day guarantee, in every country. If the law where you live gives you more, the law applies.

1. 14-day guarantee

You can ask for a full refund within 14 days of your first payment, without giving a reason. It covers courses, digital products, mentoring programs, and the first charge of payment plans and subscriptions, even if you have already accessed the content.

2. By payment option

One-time payment. Full refund within 14 days of purchase.

Monthly payment plans. Within 14 days of the first charge, we refund everything paid and cancel the remaining payments. After that, payments made are not refunded and the remaining payments stay due. If a payment fails, we retry it and may suspend access until the plan is up to date.

Financing partners (such as Klarna or Affirm). We process the refund with the partner, who adjusts or cancels your installment plan under its terms.

Monthly subscriptions. The first charge can be refunded within 14 days. Renewals are not refunded pro rata; cancelling stops the next charge, and you keep access until the end of the paid period.

Annual subscriptions. Full refund within 14 days of the first purchase and within 14 days of each annual renewal. We email you before every renewal.

3. Workshops and live events

  • Full refund if you cancel up to 14 days before the event, or within 14 days of purchase if you bought closer to the date.
  • After that, you can transfer your seat to another person or to a future edition.
  • If we cancel or reschedule, you choose between a full refund or a seat in the new date.

4. Consulting

Refunds follow the proposal or agreement for the engagement. As a rule, prepaid hours or phases not yet delivered are refunded, and work already delivered is not.

5. How to cancel or request a refund

Email us at the address on our contact page, from the address used at purchase, with the order or receipt number and a clear statement such as “I want to cancel my purchase”. This link is also our withdrawal button for consumers in Argentina and a valid way to exercise the right of withdrawal in the EU and the UK. We confirm receipt within 24 hours.

Where you bought determines where you manage it:

  • Through our checkout (receipt sent by Stripe): use the customer portal to cancel a subscription, update your card or download invoices. Log in with the email used at purchase.
  • Through another platform (such as Hotmart): cancellations and refund requests go through your account on that platform. Our 14-day guarantee still applies, and you can also email us.

Subscription cancellations take effect at the end of the paid period.

6. When the money comes back

Approved refunds go back to the original payment method within 10 business days (Pix refunds go back to the paying Pix account). Your bank may take a few more days to show it.

7. Before a chargeback

Please contact us first. We answer refund requests quickly, and a chargeback takes longer for everyone.